Rust Desk
Secure Remote Help
For remote support, we currently use RustDesk. It’s free, open source, and lets us create a secure connection to your PC or Mac so we can help you troubleshoot from wherever you are.
RustDesk also works on iPhone and Android, but setup is more involved. It does not update automatically, so you may need to install the latest version before each remote support session.
How it works
Getting Connected
After installation, open RustDesk and locate your ID and one-time password in the upper-left corner.
Only Share your ID by Phone
Protect your identity: never share your ID online, and only provide it by phone when you know exactly who you’re speaking with.
You may get a prompt
When your computer asks you to allow remote control, click Accept so we can connect and provide remote support.
Platforms
Supported Devices
Microsoft Windows
Get full remote support for your Windows computer using RustDesk—installed for ongoing help or run temporarily for a one-time session.
Older Intel Macs
Get full remote support on most older Mac computers using RusrDesk. Install it for congoing help or run it temporarily for a one-time session.
M1 or Newer Macs
Apple Silicon Macs are supported as well. with the correct version installed before the session.
Android and iOS
Android support is available, while iOS does not support being controlled, only viewed. Download in AppStore.